Legal notice

Return Policy Notice

All returns are subject to approval by Diamond Hard Solutions Inc. Products must be returned within 30 days of purchase, unused, unopened, in original packaging, and in resalable condition.

Approved returns may be subject to a restocking fee of up to 25%. Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the product was shipped in error or was defective upon receipt.

Special-order items, custom products, tinted or pigmented materials, clearance items, chemicals or coatings that have been opened, and products specifically ordered for a customer are final sale and non-returnable.

Equipment that has been used, assembled, fueled, powered on, installed, or otherwise placed into service cannot be returned unless specifically authorized by Diamond Hard Solutions Inc. Manufacturer warranty procedures may apply to defective equipment.

Customers must obtain return authorization from Diamond Hard Solutions Inc. before returning any product. Unauthorized returns may be refused.

Diamond Hard Solutions Inc. reserves the right to inspect all returned goods and to refuse a return or reduce the refund where products are damaged, incomplete, contaminated, improperly stored, or otherwise not in resalable condition.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable Canadian or provincial consumer protection legislation.

Temperature-sensitive, freeze-sensitive, moisture-sensitive, hazardous, or shelf-life-sensitive products are non-returnable once they have left our possession, except where Diamond Hard Solutions Inc. confirms that the product was defective at the time of sale.

Purchasers are responsible for confirming product suitability, quantities, colour, batch, application requirements, substrate conditions, and specifications before use or installation.